Sometimes we will need to access your PC remotely to help you fix an issue. We will do this right inside Windows 10 with the Quick Assist app. A member of our support team will give a security code to you and ask you to follow these steps:
1. Open the Start menu and select All apps > Windows Accessories > Quick Assist.
2. Select Get assistance and follow the instructions.
3. If User Account Control appears, select Yes to continue.
After the steps are completed, please wait a few minutes for your devices to connect.
See how it works for yourself.