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PC Return RMA Procedure

Punch Technology Customer Services
  • Updated

Return Instructions for Your PC

Issue: Your system may have a hardware fault. Please return it for diagnosis and repair.

Collection Costs

  • Within 1-Year Free Period: Collection cost is covered.
  • Outside Free Period:
    • Home collection by DPD: £34.99
    • Drop-off at DPD collection point: £15.60

Find your nearest collection point: DPD Pickup Point Finder

Larger Items

  • Pallet Collection: Available for home collection only £84.99

Important Steps

  1. Data Backup: Ensure all data is backed up. Your system may be reset to factory condition, wiping all data.
  2. Packaging:
    • Use original packaging. If unavailable, purchase replacement packaging for £24.99.
    • Replacement packaging includes: 3-layer cardboard, custom foam supports, padding paper, and an internal expanding foam bag.

Packing Instructions

To Ensure Coverage

  • Use original or purchased packaging.
  • Purchase a return label from us.
  • Follow video instructions for packing.

Additional Notes

  • Pallet Delivery: Inform us if your PC arrived on a pallet.
  • Damage Claims: We may reject claims if the PC is not adequately packaged.
  • Support: Contact us if unsure about safe transport.
  • Photos: Send us pictures of your parcel before dispatch.

Exclusions

  • Do not include accessories, cables, peripherals, USBs, or WiFi antennas. We are not responsible for lost items.

Form Completion

To proceed with the return, please complete the following return request form: https://form.jotform.com/250501933700345

Shipping Label

Label your parcel as follows:

For Home collections, the the collection courier will apply a shipping label at the time of pickup.
For Drop-Off Label which will provide a label which you need to print and attach to your parcel.
We also recommend adding a return address to the parcel in case the parcel is lost.

 

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